Description:

This diagnostic trouble code, JDL 298880.31, is triggered when no connection can be made within 15 minutes. This indicates an issue with the ability to establish a successful call or data session.

Reaction:

When this error code is triggered, the equipment may fail to connect to remote services or data networks, impacting communication and data transfer operations.

Recommendations:

Verify Network Availability:

• Check the network status to ensure it is available and not experiencing high traffic or outages.

Check Modem Settings:

• Verify that the modem settings are configured correctly for the network. Ensure dial-up settings or other connection parameters are correctly set.

Inspect Antenna and Connections:

• Ensure that the antenna and all connections are secure and functioning properly. Replace any damaged components.

Reset Modem:

• Perform a reset of the modem by disconnecting and reconnecting the power supply. This can sometimes resolve temporary connectivity issues.

Consult Technical Support:

• If the issue persists after performing the above steps, consult the network provider’s or manufacturer’s technical support for further assistance.
• Provide the diagnostic trouble code and any relevant information gathered during the inspection.

Note:

Call unanswered issues can be caused by network congestion, incorrect settings, or temporary outages. Ensuring proper configuration and monitoring network conditions can help maintain reliable connectivity.