These instructions show how to install a full downloadable version of Customer Service ADVISOR on your laptop that can work offline without an internet connection.
Important!!!
Please read the quick guide before proceeding with the installation:
- To ensure that Service ADVISOR runs smoothly, familiarize yourself with the system and technical requirements of your laptop. And check your laptop for compatibility with Customer Service ADVISOR.
- The Customer Service ADVISOR installer is available for download on the John Deere/Customer Service ADVISOR website. Use only the John Deere website and an SSL-free connection to download the installer.
- You must have administrator rights on your laptop.
- You must have a USB key with a license to the Customer Service ADVISOR software version you plan to install.
- Before installing Customer Service ADVISOR, you need to configure the laptop and remove any power settings that could cause the computer to go to sleep. You should disable hibernation, hibernation, disable the display.
- Ensure that Adobe Reader 32 bit is installed on the notebook.
- Also, during the installation of Customer Service ADVISOR, connect your notebook to the mains, directly to a socket – ensure constant power.
**Once the conditions have been met, you can start installing Customer Service ADVISOR.
STEP 1: Local installation of Customer Service Advisor
- Go to the URL: https://signin.johndeere.com/,
- Log in using your username and password, if you do not know your username and password, please contact your John Deere dealer to obtain them.
- You must agree to the John Deere User Agreement and the Customer Service ADVISOR SOFTWARE LICENSE.
- After successfully logging in, go to the Customer Service ADVISOR menu, the button is in the upper right corner.
- Select the “Support” menu item.
- Select “Download Customer Service ADVISOR installer” and launch it by closing all browsers and programs on the computer.
- Then choose your preferred language and click OK.
- This will check for Adobe Reader and if it is installed, the Service ADVISOR Welcome screen will appear. You need to click Next, otherwise close the installer and install Adobe Reader and re-run the Customer Service ADVISOR installer.
- In the next step, you will be taken to the Installer Folder Selection screen, where you will need to select a destination folder for installation or leave the default and click Next, to proceed to the Installation Overview screen, where you will also need to click Next.
- The Installation Readiness screen will then be displayed, click Install.
- The wizard will begin installation and you’ll have about 20 minutes to an hour to grab lunch or a cup of coffee while the Customer Service ADVISOR software is being installed.
- After a successful installation, you will see a message that Customer Service ADVISOR is installed and you can close the installation wizard. Click on “Finish”.
- Reboot your notebook.
STEP 2: Set up Customer Service ADVISOR automatically
- Go to the URL: https://signin.johndeere.com/,
- Log in using your username and password, if you do not know your username and password, contact your John Deere dealer for your username and password.
- You must agree to the John Deere User Agreement and the Customer Service ADVISOR SOFTWARE LICENSE.
- Because Service ADVISOR, has not yet been configured for offline use, you will need to configure it by clicking on the “Configure Now” button
- From the “locations” screen, select “client”, click “next”, select the languages you would like to have offline. Press “next”.
- On the next screen select only the options you are interested in and that you would like to have offline access to. (***The more options you select, the more memory used to store them). Press “Next”.
- Choose the version corresponding to your USB key and press “Next”.
- -Specify the hardware models, you need to specify at least one hardware model you use. And you want to receive updates. Click “Next”.
***WARNING!!!
To receive updates please choose only those models you work with frequently. It is recommended that you select individual models, rather than whole groups or categories of products (e.g. select the 6110B tractor model. Do not select an entire “tractors” category, as you will be selecting the entire John Deere tractor range). This will affect how much of the first data is downloaded; the more models you select, the longer the first data update will take. You can choose to add more models to your profile later as needed.
- The update frequency screen is displayed. Where you will be prompted to select how often you would like to receive updates. Click the Next button. (weekly or more frequent updates are recommended, as the frequency of updates affects the size of the update data and consequently the update time).
- Next on the screen, press “DONE” and go for a coffee. The configuration screen will be displayed.
You must wait for this process to complete; it may take 20-30 minutes. Check that there are no errors. If you receive an error message, contact Customer Service ADVISOR.
STEP 3: Standalone data copying – Customer Service ADVISOR.
Once you have completed the previous steps, you will be presented with a screen asking you to copy off-line data. Where you will need to specify the location of your data set. Next connect the USB dongle to the laptop, preferably in USB 3.0 mode, select the folder with the data (e.g. SA5003_CF_201605) and press “Select folder”, then press “SELECT”, make sure you have enough free space on your computer, and press “Copy”.
Wait for the copy to complete, or you can pause the copy and continue later.
After copying, the software will check for updates and download any available updates.
After the data update is completed, a “confirmation” screen is displayed where you can press “OK”.
ALL DONE!!! Use…
If you have any questions, please contact the Customer Service ADVISOR support line.
You can also watch the Customer Service ADVISOR installation video